|
Ashby Health
Centre aims to give a friendly and
professional service to all our
patients. However, if you have any
concerns about any aspect of our
service, please let us know.
We are governed by the NHS
Complaints procedure. Should you
wish to complain about any aspect of
your care here with us please ask to
speak to the Complaints Manager.
If possible we will resolve your
problem immediately.
However if you feel
your complaint cannot be sorted out
straight away, then please put your
complaint in writing to the
Complaints Manager here at the
Health Centre.
We will deal with all complaints:
-
Efficiently
-
In a timely manner
-
They will be
properly investigated
-
Complainants will
be treated with respect and
courtesy
-
Complainants will
be told the outcome of the
investigation into their complaint
-
Action will be taken if necessary
in the light of the outcome of the
complaint.
If you
are not happy with our response then
you can take your complaint to:
The
Parliamentary and Health Service
Ombudsman
Millbank Tower
Millbank
London, SW1P 4QP
Tel:
0345 0154033
www.ombudsman.org.uk
The PCT also
operates a
Patient Advice and
Liaison Service (PALS) which can
often help resolve any problems
before they become formal
complaints. To speak to a PALS
officer, ring (01509) 564444 . We
have PALS leaflets at the surgery if
you would like more information
about this service.
|