Ashby Health Centre aims to give a friendly and professional service to all our patients. However, if you have any concerns about any aspect of our service, please let us know.

We are governed by the NHS Complaints procedure. Should you wish to complain about any aspect of your care here with us please ask to speak to the Complaints Manager.

If possible we will resolve your problem immediately.

However if you feel your complaint cannot be sorted out straight away, then please put your complaint in writing to the Complaints Manager here at the Health Centre. 

We will deal with all complaints: 

• Efficiently

• In a timely manner

• They will be properly investigated

• Complainants will be treated with respect and courtesy

• Complainants will be told the outcome of the investigation into their complaint

• Action will be taken if necessary in the light of the outcome of the complaint.  

If you are not happy with our response then you can take your complaint to:

The Parliamentary and Health Service Ombudsman
Millbank Tower
Millbank
London, SW1P 4QP

Tel: 0345 0154033      www.ombudsman.org.uk

The PCT also operates a Patient Advice and Liaison Service (PALS) which can often help resolve any problems before they become formal complaints. To speak to a PALS officer, ring (01509) 564444 . We have PALS leaflets at the surgery if you would like more information about this service.