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Ashby Health Centre
North Street
Ashby-de-la-Zouch
Leicestershire
LE65 1HU

Tel:
01530 414131

March 2010

GP Retirement

It is with sadness that we will be sating 'goodbye' to Dr Davies as he is
retiring from the Practice after 34 years of caring and dedicated service. He
will be hanging up his stethoscope on 1st April 2010. We wish him will in his
retirement.

We are welcoming two new female part-time doctors - Dr Karthikeyan, who has
already started with us and Dr Robbins who starts on 6th April. Dr Davies'
patient list will be shared between them.

Saturday Morning Surgeries

From 27th March 2010, Ashby Health Centre will be undertaking a pilot
Saturday morning emergency surgery for an approximate 10 month period.
This surgery will be for emergencies on the day and is designed to provide a
weekend service to our registered patients who feel they have a problem that
cannot wait until we open on Monday morning. It provides a local and more
convenient alternative to the Out of Hours Service for the duration it is open.

Only 1 Doctor will be present on site, so there will be a limit to the number of
patients that can be seen. Doors will open at 8.00 am and it will operate on a
first come, first served basis.

The surgery is NOT for dealing with routine repeat prescriptions, routine or
ongoing medical problems or for any non-emergency care. When the surgery is
deemed full, any further emergency cases will have to be referred on to the Out
of Hours Service (Loughborough Walk-in Centre and telephone triage service).

There will be the opportunity to request an urgent home visit for patients who
are clinically housebound, terminally ill or where the medical condition results in
a patient being too poorly to attend the surgery. All visit requests will be
reviewed by the duty doctor.

This service has been set up due to patient demand and feedback from out
annual patient survey and to provide a more local and convenient service to our
patients.

If the ten month pilot is deemed to be a success by the Primary Care Trust, then
it is hopeful that the service will continue.

Summer 2008

New Opening Hours

With immediate effect the Health Centre will now be open at 7.30am every day. This means that the telephone lines will be open at 7.30am as well as the building. Web bookable appointments for the same day will also be available from 7.30am.

Both Dr Foulds and Dr Tailor will regularly begin their surgeries at 7.30am with the other doctors varying their starts between 8am and 8.30am.

In addition, on a Wednesday evening there will be a late surgery from 6pm until 8pm. This surgery will be pre-bookable in advance. It is NOT a walk in surgery.

Changes to the Appointment system

At Ashby Health Centre we have always tried to make sure that anyone who needs an appointment can get one on the day they need it. However we realise that there are many occasions when patients do not need to see the doctor urgently and so would like to book an appointment to fit in with other commitments. Therefore we have made some changes to the appointments system with immediate effect.

When patients ring to make an appointment you will now be asked if you wish to book ahead or if you need an appointment today. If you choose to book ahead you will be able to book with the doctor of your choice (subject to availability) at any time Tuesday to Friday. However this means that on any particular day, a certain number of appointments will have been pre-booked, and so when you want an appointment for the same day you may not be able to specify your choice of doctor. But as we do now, we will always make sure that if you feel your condition is urgent for today you will be seen on the day.

If you want a book ahead appointment you can ring at any time of the day and so hopefully this will alleviate some of the problems of the busy phone lines first thing in the morning.

We hope that this will be an improvement for our patients and your comments on the changes are welcome.