This is a new service that we are offering, if you would like to consult with us through your smartphone, tablet or PC please click here for more information
Christmas and New Year Pharmacy Opening Times 2019/20
Please click here for Christmas and New Year Pharmacy opening times
We have been notified that the community immunisations team are working with Willesley School and an alternative date is being arranged for eligible children to have their flu vaccinations. Unfortunately we are unable to vaccinate children unless they are in an at risk group.
If you are on repeat medication........having a patient online account is a really good idea as this allows you to order repeat medication online, no need to visit the practice to place your order :) (bring in some photo ID and reception will set an account up for you)
For those who do drop their written medication request in at the practice, please remember that we have a box where you can drop your prescription into (just inside the front doors on the right), no need to queue at reception.
If you are attending for a booked appointment
.......... don't forget that you can use the check-in screens. These can be found just on the left hand side as you come in through the front doors.This will help our receptionists out and could potentially save you from having to wait to be served when we have a queue.
As you know our staff come to work to help and provide care to you and others.
Recently the number of abusive incidents towards staff has increased and we would like to remind patients that we have a zero tolerance policy in place.
This type of behaviour is not acceptable and we would not expect staff to have to be subjected to this. We all have a responsibility to treat each other respectfully.
Ambulance Parking SpaceWe would like to remind patients that the Ambulance Parking bay is reserved for Emergency Service vehicles only and should not be used as a parking space by patients. We do appreciate that on some days we are busy and there is additional parking available behind the building.
Important Information about The Surgery, 30 North Street, Ashby
We are aware that patients have heard about the decision that has been made by West Leicestershire Clinical Commissioning Group to close The Surgery in North Street. As a practice we would like to reassure patients that you will still have access to appointments and services as you have previously. As our patient population continues to grow we are continuously reviewing what clinical and support staff we require to allow us to be able to meet the needs of our patient population and will continue to expand our team where necessary.
If you would like more information regarding the closure of The Surgery please visit WL CCG website:-
For details of our Flu clinics please see the 'Clinics and Services' tab at the top of the page
Children's Nasal Flu vaccines arriving mid-October - please see the 'Clinics and Services' tab at the top of the page
We no longer offer Private Travel Vaccinations
Please see the Clinics and Services tab > Travel Vaccinations for further information.
A reminder regarding test results
Please ring or visit the surgery for test results after 11:00am. This will avoid the early morning rush. Thank you.
Changes to prescribing for medicines which you can buy over the counterChanges to prescribing for medicines which you can buy over the counter
Local GP practices get their trainers on for Parkrun
In an admirable effort to burn off the Christmas calories, staff members from several local GP surgeries met recently take part in a 5km Parkrun.
Braving the early morning frost, over 25 runners and walkers (plus their canine friends) from three West Leicestershire practices took part: Castle Medical Group in Ashby, Measham Medical Unit, and Ibstock House Surgery. Pictured right, the group met up at the Parkrun which takes place at Conkers Waterside, Derbyshire.
The group was inspired to meet up by Dr Nil Sanganee, GP Partner at Castle Medical Group and the CCG's Locality Lead for North West Leicestershire.
Dr Sanganee said: "It was a really good turnout on a very cold Saturday morning and a really good time was had by all. We're trying to promote exercise as part of a social prescribing venture in Northwest Leicestershire, In particular, we're trying to encourage more people to “walk at Parkrun”. Essentially, there is a walking group with its own leader that undertakes Parkrun each week".
Our very own Director of Primary Care, Ian Potter, was the first NHS worker over the finishing line with a very impressive time and "not a bead of sweat on his forehead!" according to one very impressed fellow Parkrunner.
Extended Hours Appointments
We are increasing the number of appointments available for you to see a GP in the early mornings, evenings or at weekends across West Leicestershire.
Depending on your individual circumstances and symptoms, we may offer you an ‘extended access’ appointment. Please note however, that these appointments will not be in your usual GP practice and may not be with one of your usual GPs or nurses.
Depending on the reason for your appointment, and if you are in agreement, it may be suitable for you to see an Advanced Nurse Practitioner, instead of a GP.
The clinician you see will be able to access relevant sections of your medical notes and will communicate what has happened during your appointment back to your usual GP practice.
These appointments will be available at the following locations:
- Loughborough Urgent Care Centre at Loughborough Community Hospital
- Coalville Community Hospital
- Hinckley and Bosworth Community Hospital
If you would like to know more please visit the CCGs website www.westleicestershireccg.nhs.uk/latest-news/268-extended-access-appointments
Are you a Veteran?
If you are a Veteran please let us know to help ensure you are getting the best possible care.
Please see NHS choices link below for more information on services available for Veterans.
Any residents with mobility difficulties will continue to have access to Community transport provided by Marlene Reid Centre Community Action. Further information can be obtained by contacting the centre on 01530 512 457.
Usual websites: ChooseHowYouMove@leics.gov.uk https://www.leicestershire.gov.uk/roads-and-travel/buses-and-public-transport
New Non-Emergency Patient Transport
From 1 October 2017 TASL will take over the responsibility of providing non-emergency patient transport for eligible patients to and from hospital in Leicester, Leicestershire and Rutland from Arriva.
TASL have been liaising with Arriva to ensure a smooth transition of transport already booked for 1 October and beyond. For New bookings please ring 0345 241 3012. Please see attached link Non-Emergency Patient Transport for more details.
If you are a frequent user of non-emergency patient transport, TASL may have already given you a ring to explain what is happening and how this may affect you. They have asked that you do not make any unnecessary/repeated calls to check on transport that has already been booked during the transition as they expect to be busier than usual.
"Keep Antibiotics Working" Campaign
We are sure that you will all have seen the Public Health’s video campaign about not having antibiotics unnecessarily and we here at the Health Centre are actively campaigning on reducing the unnecessary subscriptions for these types of medicines. Please be aware when you are offered alternatives to antibiotics, this is because the antibiotics will not help with your condition and only make your body immune to them when you do need to be prescribed them. Please see attached link to watch the video: https://www.youtube.com/watch?v=ef4QHUS5760
STOP PRESS read all about it
Still ordering your prescriptions every 28 days? How would you like to order your prescription only twice a year? Interested, then CLICK here RD Leaflet. Complete this form and hand to Reception RD Form