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Latest News

If you have been identified as being extremely vulnerable .....

and have been advised to stay at home for 12 weeks, you may be able to get support eg with shopping for essential supplies

Please CLICK HERE to start your Gov.UK application - someone else can also do this on your behalf

Social shielding 

Shielding is a way to protect people who are extremely vulnerable from coming into contact with coronavirus by minimising all interaction between the extremely vulnerable person and other people.

Please click here for Gov.UK information on Social Shielding

Domestic abuse help

Where to get help during the COVID 19 epidemic.  Please CLICK HERE to access the Domestic Abuse leaflet for further information 

Misinformation around Coronavirus

There is a lot of misinformation out there about coronavirus — including fake social media accounts and scams asking to donate money to the NHS — so it is really important to get your information from a trusted source. For more information on coronavirus, visit

NHS support via text message for people with symptoms of Covid-19

People staying at home suffering with suspected #coronavirus symptoms will get regular check-ins and advice from a new NHS messaging service launched today.

Text messages will be sent as a reassurance to those who contact NHS 111 online, complete the assessment, and leave basic information such as their age, mobile number and when their symptoms started. CLICK HERE to find out more in our latest news update 

Children's Ward at Queen's Burton Hospital - relocation

The children’s ward at Queen’s Hospital Burton has been temporarily relocated to Royal Derby Hospital

Urgent Care & Extended Access Service Changes:-

Temporary changes have been made to Urgent Care Centres and Extended Access Primary Care appointments across Leicestershire.  These are to help clinical staff support more demand in other services due to coronavirus - Please CLICK HERE to see the changes

Changes to how we issue Repeat Medication

Please see the Prescriptions page for information regarding repeat medication and Electronic Repeat Dispensing

Suspension of Services

Suspension of services

Isolation Notes 

Isolation Notes - If you have had to stay at home because of Corona Virus and you employer requires a note, please access an isolation note from 111 website  CLICK HERE FOR THE LINK

Social distancing 

Social Distancing measures are being recommended to reduce the spread of infections and Corona Virus. If you have a Long Term Condition or currently Pregnant, please review this guidance and be aware of steps you should take CLICK HERE FOR GUIDANCE

Frequently Asked Questions

Please CLICK HERE for the answers to some Frequently Asked Questions 

Alternative Ways to Access our Services

Repeat Prescriptions – where possible please order your medication electronically using patient online. If you do not have an online account please Click here to email the Surgery.

Online Consultations – we are also able to offer consultations without you needing to attend the surgery by  using our online consultation service, please CLICK HERE

Public Health feel it is really important to continue to vaccinate children

Please go to the 'Youth Page and Early Years' page for more information 


Please see the Pregnancy Care Planner page for further information on pregnancy and coronavirus.

Coronavirus advice

The NHS in England and Public Health England (PHE) are well prepared for outbreaks of new infectious diseases. The NHS has put in place measures to ensure the safety of all patients and NHS staff while also ensuring services are available to the public as normal.


The latest information on symptoms of Coronovirus infection and areas where recent travel may have resulted in a high risk of exposure can be found on


NHS 111 has an online coronavirus service that can tell you if you need medical help and advise you what to do.

Do not go to a GP surgery, pharmacy or hospital. Call 111 if you need to speak to someone.


Like the common cold, coronavirus infection usually occurs through close contact with a person with novel coronavirus via cough and sneezes or hand contact. A person can also catch the virus by touching contaminated surfaces if they do not wash their hands.


Testing of suspected coronavirus cases is carried out in line with strict guidelines. This means that suspected cases are kept in isolation, away from public areas of GP surgeries, pharmacies and hospitals and returned home also in isolation. Any equipment that come into contact with suspected cases are thoroughly cleaned as appropriate. Specific guidance has also been shared with NHS staff to help safeguard them and others. Patients can be reassured that their safety is a top priority, and are encouraged to attend all appointments as usual.


Everyone is being reminded to follow Public Health England advice to:

  • Always carry tissues with you and use them to catch your cough or sneeze. Then bin the tissue, and wash your hands, or use a sanitiser gel.
  • Wash your hands often with soap and water, especially after using public transport. Use a sanitiser gel if soap and water are not available.
  • Avoid touching your eyes, nose and mouth with unwashed hands.
  • Avoid close contact with people who are unwell.

Ear syringing is not a core service of General Practice and we are not resourced to deliver this

As a practice we have a full range of nursing needs that we need to ensure we are providing to all of our patients. Unfortunately as a practice we have had to make the difficult decision that due to the continued growth of our list size, we are no longer in a position to offer ear syringing to our patients with immediate effect. We appreciate that this may be disappointing for you, for information on how you can self-care and alternative options that are available to you to manage earwax removal please CLICK HERE

Repeat Prescriptions Requests

If you are on regular medication don't forget that you can order using SystmOnline, if you don't have an account please contact us by emailing the surgery to request this.  Please include your name and a contact telephone number and you will be contacted by telephone to start the set up process.  Please note that the call may come through as a withheld number.

You can also download and sign up for the NHS App which is the NHS.UK alternative to SystmOnline.

Alternatively please contact us by email to request your medication.  In the email please include your name, address and date of birth - along with the name of the medication/s you wish to request.  If you take medications of different strengths please include the strength in your email.  Please give us as much information as you can.

Please note that we are NOT able to take requests for medication over the telephone and do require it in writing via email or via theSystmOnline/NHS App.

Statement from the Practice

On the evening of 24th February a theft occurred from a Doctor’s car which has been reported to the police. There was a small amount of paperwork in the car which did include some patient identifiable information and we would like to reassure you that the information was minimal. All patients involved have been contacted and notified about what has happened. If you have not been contacted then you do not need to be concerned and you can assume that it does not relate to you. We would like to thank you for your understanding and continued support.

As a practice we take the security and confidentiality of your information seriously. Our primary concern is to ensure that any information we hold about you is protected and safeguarded. We would like to apologise for any unnecessary worry this may have caused you, our patients.

If you have any concerns or queries in relation to this matter please contact the practice and reception will take your details and arrange for the Practice Manager to telephone you.

If you have a Long Term health condition that requires an annual / regular review

In order for you to make it more memorable for you we will be moving the date of your next long term condition review to your birthday MONTH.  This is a work in progress so you may find that you will be reviewed more than once in the next year to bring it in to line.  Once we are in your month of birth please give reception a call to book in for any required blood tests and your review.

Online Consultations

This is a new service that we are offering, if you would like to consult with us through your smartphone, tablet or PC please click here for more information

If you are on repeat medication

........having a patient online account is a really good idea as this allows you to order repeat medication online, no need to visit the practice to place your order :) (bring in some photo ID and reception will set an account up for you)

For those who do drop their written medication request in at the practice, please remember that we have a box where you can drop your prescription into (just inside the front doors on the right), no need to queue at reception.

Zero Tolerance

As you know our staff come to work to help and provide care to you and others.

Recently the number of abusive incidents towards staff has increased and we would like to remind patients that we have a zero tolerance policy in place.

This type of behaviour is not acceptable and we would not expect staff to have to be subjected to this. We all have a responsibility to treat each other respectfully.

Ambulance Parking Space

We would like to remind patients that the Ambulance Parking bay is reserved for Emergency Service vehicles only and should not be used as a parking space by patients. We do appreciate that on some days we are busy and there is additional parking available behind the building.

We no longer offer Private Travel Vaccinations

Please see the Clinics and Services tab > Travel Vaccinations for further information.

A reminder regarding test results

Please ring or visit the surgery for test results after 11:00am. This will avoid the early morning rush.  Thank you.

Changes to prescribing for medicines which you can buy over the counter

Changes to prescribing for medicines which you can buy over the counter

Local GP practices get their trainers on for Parkrun

In an admirable effort to burn off the Christmas calories, staff members from several local GP surgeries met recently take part in a 5km Parkrun.

Braving the early morning frost, over 25 runners and walkers (plus their canine friends) from three West Leicestershire practices took part: Castle Medical Group in Ashby, Measham Medical Unit, and Ibstock House Surgery. Pictured right, the group met up at the Parkrun which takes place at Conkers Waterside, Derbyshire.

The group was inspired to meet up by Dr Nil Sanganee, GP Partner at Castle Medical Group and the CCG's Locality Lead for North West Leicestershire. 

Dr Sanganee said: "It was a really good turnout on a very cold Saturday morning and a really good time was had by all. We're trying to promote exercise as part of a social prescribing venture in Northwest Leicestershire, In particular, we're trying to encourage more people to “walk at Parkrun”. Essentially, there is a walking group with its own leader that undertakes Parkrun each week".

Our very own Director of Primary Care, Ian Potter, was the first NHS worker over the finishing line with a very impressive time and "not a bead of sweat on his forehead!" according to one very impressed fellow Parkrunner.

Extended Hours Appointments 

We are increasing the number of appointments available for you to see a GP in the early mornings, evenings or at weekends across West Leicestershire.

Depending on your individual circumstances and symptoms, we may offer you an ‘extended access’ appointment. Please note however, that these appointments will not be in your usual GP practice and may not be with one of your usual GPs or nurses.

Depending on the reason for your appointment, and if you are in agreement, it may be suitable for you to see an Advanced Nurse Practitioner, instead of a GP.

The clinician you see will be able to access relevant sections of your medical notes and will communicate what has happened during your appointment back to your usual GP practice.

These appointments will be available at the following locations:

  • Loughborough Urgent Care Centre at Loughborough Community Hospital
  • Coalville Community Hospital
  • Hinckley and Bosworth Community Hospital

If you would like to know more please visit the CCGs website

Are you a Veteran?

If you are a Veteran please let us know to help ensure you are getting the best possible care.

Please see NHS choices link below for more information on services available for Veterans.

Public Transport

Any residents with mobility difficulties will continue to have access to Community transport provided by Marlene Reid Centre Community Action. Further information can be obtained by contacting the centre on 01530 512 457.

Usual websites: 

New Non-Emergency Patient Transport

From 1 October 2017 TASL will take over the responsibility of providing non-emergency patient transport for eligible patients to and from hospital in Leicester, Leicestershire and Rutland from Arriva.

TASL have been liaising with Arriva to ensure a smooth transition of transport already booked for 1 October and beyond.  For New bookings please ring 0345 241 3012.  Please see attached link Non-Emergency Patient Transport for more details.

If you are a frequent user of non-emergency patient transport, TASL may have already given you a ring to explain what is happening and how this may affect you.   They have asked that you do not make any unnecessary/repeated calls to check on transport that has already been booked during the transition as they expect to be busier than usual.

STOP PRESS read all about it

Still ordering your prescriptions every 28 days?  How would you like to order your prescription only twice a year? Interested, then CLICK here RD Leaflet. Complete this form and hand to Reception RD Form

Health News from the BBC and the NHS

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